SHIPPING POLICY
Courier / Locker Deliveries
- For orders within Greece, parcels are shipped via our partnered courier service. If delivery to your address is not possible, the parcel may be delivered to a nearby locker. A notification with pickup instructions will be sent.
- For international orders, delivery is via Hellenic Post (ELTA) with a tracking number.
Shipping Fees
- Greece: €4
- Worldwide: €6
- For countries outside the EU, customs duties and additional charges may apply and are the responsibility of the customer.
Delivery Time
- Greece: 2–3 business days after shipment. Order preparation takes 10–13 business days, excluding weekends and holidays.
- Non-EU countries: up to 20 business days, depending on weather, holidays, or other external factors.
Customs & Import Duties
- All customs duties and import taxes are not included in the purchase price and are solely the responsibility of the buyer.
Incorrect Address / Undeliverable Packages
- Double-check your shipping address before completing the order.
- If the parcel is sent to an incorrect address, it will be returned and may be reshipped for an additional €1 shipping fee.
Loss / Delay
- Lotte is not responsible for parcels lost or marked as delivered after leaving Greece.
- If you do not receive your order within 7 business days (Greece) or 14 business days (international), please contact us:
- Tel: (+30) 6936348626
- Email: info@lottejewelry.com
By placing your order, you accept that delivery delays outside Lotte’s control may occur.
video for waxes with
RED COLOR
If you have received samples with red wax, please watch and follow this video.
video for waxes with
BLUE COLOR
If you have received samples with blue wax, please watch and follow this video.