Courier / Locker Deliveries

• For orders within Greece, parcels are shipped via our partnered courier service. If delivery to your address is not possible, the parcel may be delivered to a nearby locker. A notification with pickup instructions will be sent.
• For international orders, delivery is via Hellenic Post (ELTA) with a tracking number.

Shipping Fees

• Greece: €4
• Worldwide: €6
• For countries outside the EU, customs duties and additional charges may apply and are the responsibility of the customer.

Delivery Time

• Greece: 2–3 business days after shipment. Order preparation takes 10–13 business days, excluding weekends and holidays.
• Non-EU countries: up to 20 business days, depending on weather, holidays, or other external factors.

Customs & Import Duties

• All customs duties and import taxes are not included in the purchase price and are solely the responsibility of the buyer.

Incorrect Address / Undeliverable Packages

• Double-check your shipping address before completing the order.
• If the parcel is sent to an incorrect address, it will be returned and may be reshipped for an additional €1 shipping fee.

Loss / Delay

• Lotte is not responsible for parcels lost or marked as delivered after leaving Greece.
• If you do not receive your order within 7 business days (Greece) or 14 business days (international), please contact us:

1. Tel: (+30) 6936348626
2. Email: info@lottejewelry.com

By placing your order, you accept that delivery delays outside Lotte’s control may occur.