Yes! Our 925 sterling silver jewelry is nickel-free, making it safe and comfortable for most people with sensitive skin. You can wear it daily without worry.

Since everyone’s skin is unique, very rare sensitivities can still occur, but for the vast majority, it’s a great, skin-friendly choice.

Yes, 925 sterling silver can tarnish over time but this is a natural and expected characteristic of genuine silver, not a flaw.

What’s important is that:

- it is not permanent
- it does not mean the jewelry is damaged
- it can be easily cleaned and restored to its shine

1. You place your order through our e-shop.
   
2. We send you your personal imprint kit.
   
3. Depending on the jewelry type, you use the waxes by following the instructions included in your parcel.
   
4. Place the wax safely back in the packaging.
   
5. Send the wax molds back to us.
   
6. We transform your imprint into a unique, handmade piece of jewelry.
   

Yes. You have 6 months from the date of purchase to return your wax design to us.

If your wax design is returned after 6 months, an additional fee of 25€ will apply to cover fluctuating metal prices. This will be invoiced once we receive your wax design.

Please place your wax safely in the protective tin provided and include your completed registration form.

• Greece and Cyprus customers: You will find the recommended courier service and the correct return address clearly written on the form included in your kit. Simply use these details to send your parcel back to us.

• International customers: You are responsible for returning your wax to us. We strongly recommend using a tracked shipping service and carefully following the customs declaration instructions provided in the kit to avoid any additional fees.

When you return your wax together with the completed registration form, it means you’re happy for us to proceed with creating your jewelry using your imprint, regardless of print quality.

If you’d like some reassurance before sending it back, feel free to email us a photo of your wax imprint at info@lottejewelry.com we’ll happily guide you and put your mind at ease 🤍

You can also return all your wax pieces, and we will carefully choose the most suitable imprint for casting. Any unused waxes will be discarded, unless you specifically request their return.

We kindly ask that you do not combine wax pieces.

Each wax is made with a specific weight that matches the exact metal weight needed for each unique LOTTE jewelry piece. For this reason, combined waxes cannot be processed and will be automatically rejected, meaning you would need to reorder and create new prints.

You’re very welcome to return multiple wax imprints, and we’ll carefully select the one that will give the best possible result for your final piece 🤍

Once we receive your wax design, production begins.

Production time:
• Up to 20 business days (excluding weekends and public holidays) for crafting and finishing your jewelry.

Delivery time:
• Greece: 2–3 business days
• International: 7–10 business days

Each piece is carefully cast and hand-finished before being shipped to the “Maker’s” address provided on the registration form.

Our pendant LOVE PRINT NECKLACE I kit can be double-sided, but both sides need to be printed at the same time.

Since coordinating two pets to press their paws together can be a little tricky, we usually recommend choosing a necklace kit with two separate pendants one for each pet. It’s much easier and gives a beautiful result 🤍

Yes! The kit is suitable for both human fingerprints and pet paw prints (dogs, cats, etc.).

No. You will receive the wax ring in a standard size, and we will adjust it to your chosen size once we receive your kit, ensuring the finished ring fits perfectly.

No worries! All kit packages include a ring sizer, so you can easily measure your finger and ensure the perfect fit before creating your wax imprint. Simply write your number in the registration form. There's no need to return the ring sizer, just keep it for any future measurements.

No. We do not keep copies.

We use the lost wax casting process, meaning your original wax model is melted away and replaced by solid metal. Each piece is truly one of a kind.

Sterling Silver 925

We recommend having your finger measured by a local jeweller, as they can advise you on the best fit and feel.

Please note that finger size can fluctuate throughout the day and may vary depending on temperature, as fingers tend to expand when warm and contract when cold.

As LOTTE is based in Greece, our ring sizes are measured by inner circumference.

You can easily convert your size using the sizing chart provided.

We also offer a FREE ring sizer, which can be ordered through our website.